Back to all talks

Breaking silos at John Lewis: collaboration in a century-old organisation

Steve Kato-Spyrou

John Lewis @ UX Manager

The journey from departmental silos to collaborative, cross- functional teams is a familiar one that few of us get to hear the ins and outs of. In a business like John Lewis, where a level of organisational debt had built up, a new product initiative was the perfect opportunity to break out of those inefficient shackles and lead the organisation in a new era of agile ways of working. Steve will talk through the scary times, the successes and lessons learned of how it took a collaboration-first approach to get John Lewis back on track.
JAM London 2018

About Steve

Steve is the UX Manager at John Lewis, leading and coaching a team of UX designers. He has lead the componentization of the John Lewis and sites, in order to create a consistent customer experience.

More talks

Building universes that sing in tandem

Payal Wadhwa

Service Design Principal, Idean UK
JAM London 2019

The trouble with Design Systems

Radu Chelariu

Product Design Manager, PaddyPower Betfair
JAM London 2018