The journey from departmental silos to collaborative, cross- functional teams is a familiar one that few of us get to hear
the ins and outs of. In a business like John Lewis, where a level of organisational debt had built up, a new product initiative
was the perfect opportunity to break out of those inefficient shackles and lead the organisation in a new era of agile ways of working. Steve will talk through the scary times, the successes and lessons learned of how it took a collaboration-first approach to get John Lewis back on track.JAM London 2018
Steve is the UX Manager at John Lewis, leading and coaching a team of UX designers. He has lead the componentization of the John Lewis and Sky.com sites, in order to create a consistent customer experience.