COVID19 has taught us a long known personal finance principle: the importance of diversifying your income. This outbreak has really hurt many of us financially, emotionally and mentally. Now is the time to put in work! This is a 60-minute workshop covering how to become a content creator to diversify your income.
Access to digital products and services is a growing need, and this year it’s proved to be critical. But most of us are still only designing for an imaginary ‘average’ user. Inclusive design seeks to involve underrepresented voices in the design process with the aim of designing better solutions for everyone.
What distinguishes exceptional leaders and teams from average ones?
Workshops can be incredible portals to new ideas, opportunities, and connections. But delivering them effectively - especially online - can feel overwhelming, frustrating, or just downright terrifying. In this fast-paced, interactive session you’ll get actionable tools, tips and resources to help you on the path to workshop greatness –– whatever your industry or area of interest.
Remote research, we've always done it but now we've been forced to. It's a useful tool, really useful in fact when you think location isn't an issue, when we think that we can continue to gather insight and drive a project forward despite a global pandemic. But let's face it, chatting to a total stranger through a screen is weird and the insight gathered is only useful when all influencing factors are considered and accounted for.
Based on years of experience as a UX practitioner I’ll deliver some case studies which showcase the good, the bad and the ugly sides of remote research. We’ll talk about how customer research has developed throughout lockdown and call out the lessons for the future. You’ll learn about what goes on behind the scenes to prepare for remote research and apply some practical techniques for making the whole thing a little less weird.
How do you define what’s impactful for your product or business? How do you measure impact? How do the best products we all love and use daily - from Facebook to Airbnb, Google to Amazon - get built by separate teams, totaling thousands of people? And how do these organisations scale efficiently while moving fast, accelerating growth and increasing their impact?
Our goal with design meetings should be create a focused environment where our stakeholders are more likely to support our decisions. To do this, we have to design our design meetings better by setting the appropriate context, optimizing for memory, removing distractions, anticipating reactions, and bringing in other people who can help.
Responding to design feedback requires you to form your words in a way that will yield the best response by staying focused on the goal of the meeting: to get support and agreement to move forward. To accomplish this, we can break down our response into several core parts. This logic flows together and makes it possible for us to present our reasoning in such a way that it will communicate the very best response.
We often learn to develop empathy for the users of our products, but rarely apply the same thinking to the people whose support we need to be successful. We need to develop empathy for our stakeholders, too, if we expect to get the support and buy-in on our projects. Developing stakeholder empathy will enable us to approach them with the right mindset and articulate our design decisions in a way that appeals to their needs.
The future is global, are you ready for it? The success of your product depends on how much it responds to the needs of your international users. This workshop will take you on a journey across different cultures and languages and help you see the world through your international users’ eyes so that the next product or feature you build will feel relevant to them.
From Airbnb to Uber, platform businesses aren't new. Also called marketplaces or multi-sided platforms, these products share distinct business model characteristics. In this workshop, I'll use clear language and familiar examples to convey the key concepts of platform businesses. You’ll be encouraged to follow the examples by applying these concepts as we go, to either a well-known platform company or your own.
Over the last few years, Bohemian Sketch 3 has become one of the most popular tools for digital product design, used by teams all over the world. In this workshop, you’ll learn all the essentials for designing your own web and mobile interfaces, through a hands-on, task-based approach.
The concept of a "job" in "Jobs-To-Be-Done" is neatly encapsulated by a oft-quoted line from Theodore Levitt: "People want a quarter-inch hole, not a quarter inch drill". Originating in market research and strategy, Jobs-to-Be-Done (JTBD) is a set of frameworks that is rapidly being recognised and adopted by product teams and UX practitioners worldwide as an effective way to identify and to define user needs.
Based on several years of using JTBD in her own work, Steph will demystify the applications of JTBD Theory, introduce you to the core methods in this hands-on workshop and show you how you can best incorporate it it into your product design process.
Originally developed at Google Ventures, Design Sprints have been all the rage lately. A five-day process for answering critical business questions through design, prototyping, and testing ideas with customers, it’s a "greatest hits" of business strategy, innovation, behavior science, design thinking, and more—packaged into a battle-tested process that any team can use.
The workshop is fast-paced, hands-on, timeboxed, and immersive. We'll move from an initial product idea to a hi-fidelity prototype we'll use to test on live customers. You'll learn and practice different ideation techniques and the best methods to empathize with your customers, like Lightning Demos, Sketching, User Story Mapping, Prototyping and Customer Interviews.
By the end of the workshop, you'll have the right knowledge and process to drive hi-impact innovation inside your organization.
Talking to people about design might seem like a basic skill, but it can be difficult to do efficiently and well. And, in many cases, how you communicate with designers, stakeholders, clients, and other non-designers is more critical than the designs themselves – simply because the most articulate person usually wins.
Based on the best-selling book from O'Reilly, this practical and fun workshop focuses on principles, tactics, and actionable methods for presenting design.